Accelerate disability claims, unlock measurable savings
Counter optimizes disability and leave workflows for insurers, TPAs, and government agencies— reducing processing time, accelerating SSDI offsets, and delivering proven operational outcomes.
Traditional claims workflows leave value on the table
Manual processes, fragmented communication, and delayed SSDI coordination create operational friction and financial leakage across the claims lifecycle.
Extended processing times
Manual workflows delay claims decisions and offset recognition by months
High call volume
Claimants repeatedly contact handlers for status updates and next steps
Missed SSDI offsets
Delayed or incomplete SSDI applications result in lost savings opportunities
Operational inefficiency
Claims handlers spend time on repetitive tasks instead of complex decisions
Poor claimant engagement
Lack of guidance leads to incomplete evidence and increased appeals
Intelligent workflow automation
Guided processes reduce cycle time and handler burden
Proactive claimant engagement
Self-service tools reduce inbound contacts by 35%
Accelerated SSDI offsets
Automated readiness scoring and evidence coordination
Streamlined operations
Focus handler time on complex cases and decision-making
Evidence orchestration
Complete documentation reduces appeals and denials
A complete claims optimization platform
Counter embeds directly into your existing infrastructure—augmenting claims systems with intelligent automation, financial acceleration tools, and operational insights.
Guided Claims Intelligence
AI-powered decisioning support and case prioritization based on complexity and offset potential
Workflow Automation
Streamlined task routing, automated notifications, and intelligent process orchestration
SSDI Readiness & Scoring
Predictive offset modeling and automated eligibility assessment for maximum savings capture
Evidence Orchestration
Coordinated medical record collection, documentation validation, and compliance tracking
Financial Acceleration
Offset tracking, reserve optimization, and shared savings analytics across your book
Seamless integration with your existing systems
Your Claims System
Core admin platform
Counter Platform
Optimization layer
Measurable Results
Operational outcomes
API-first architecture • SSO integration • Existing workflow compatibility • No data migration required
Quantified enterprise outcomes
Counter delivers measurable operational improvements and financial returns—validated through pilot programs and enterprise deployments.
30%
Reduced handler time
Average time savings per claim through automation
40%
Faster offset recognition
Accelerated SSDI approval and financial recovery
25%
Fewer appeals
Reduction in claim denials and appeals volume
35%
Lower call volume
Decrease in claimant-initiated support requests
15%
Improved reserving
Enhanced accuracy in financial forecasting
$2.4M
Average annual savings
Per 10,000 active LTD claims
6–8 mo
Typical ROI timeline
Based on pilot performance data
92%
Handler satisfaction
Improved workflow experience
How Counter works
A systematic approach to claims optimization—from initial intake through financial recovery and continuous improvement.
Counter ingests claim data and applies ML-based scoring for offset potential, complexity, and risk factors
- Automatic case prioritization
- SSDI readiness assessment
- Complexity routing
Handlers receive intelligent task sequences, recommended actions, and automated documentation prompts
- Context-aware task lists
- Decision support tools
- Compliance guardrails
Automated orchestration of medical records, provider outreach, and claimant communications
- Smart document requests
- Vendor integration
- Completion tracking
Proactive claimant guidance, application support, and SSA coordination to expedite offset realization
- Application readiness tools
- Progress monitoring
- Offset verification
Real-time dashboards tracking cycle times, offset performance, and financial impact across your book
- Executive analytics
- Performance benchmarks
- ROI tracking
End-to-end optimization in one platform
Counter coordinates every stage of the claims lifecycle—from first notice through offset realization—delivering continuous operational value.
See Platform DemoEnterprise deployment & pricing
Flexible commercial models aligned with your operational goals—designed for pilot validation and scalable rollout.
Annual License Model
Predictable SaaS pricing based on claim volume, user seats, and module deployment
- Fixed annual subscription fee
- Tiered by claim volume and users
- Includes support, updates, and training
- Enterprise SLA and dedicated CSM
Success-Based Shared Savings
Risk-aligned pricing based on measurable financial outcomes and offset acceleration
- Pay only on proven savings
- Revenue share on accelerated offsets
- Transparent tracking and validation
- Aligned incentives for maximum impact
Pilot-first deployment approach
We recommend starting with a controlled pilot (typically 90–120 days) to validate outcomes before enterprise-wide rollout.
Limited scope, defined cohort, baseline metrics
Performance review, ROI analysis, refinement
Enterprise rollout, training, optimization
Enterprise-ready commercial terms
Security, compliance & enterprise readiness
Counter is designed for highly regulated environments—with enterprise security standards, compliance frameworks, and integration capabilities.
HIPAA-aligned architecture
Built with healthcare data privacy requirements at the foundation
SOC 2 Type II readiness
Enterprise-grade security controls and audit compliance
Data residency options
Flexible deployment to meet regulatory and sovereignty needs
Audit trail & logging
Complete activity tracking for compliance and oversight
Role-based access control
Granular permissions aligned with your org structure
Regular penetration testing
Third-party security assessments and vulnerability management
Built to integrate with enterprise infrastructure
Integration capabilities
- RESTful APIs with comprehensive documentation
- SAML 2.0 and SSO (Okta, Azure AD, Ping)
- HL7/FHIR support for healthcare data exchange
- Webhook notifications and event streaming
- Pre-built connectors for major claims platforms
Deployment options
- SaaS (multi-tenant or dedicated instance)
- Private cloud (AWS, Azure, GCP)
- On-premise options for regulated entities
- High availability and disaster recovery
- 99.9% uptime SLA with enterprise support
Ready to optimize your claims operations?
Counter delivers measurable operational improvements and financial returns for
enterprise disability claims programs.
Schedule a technical demo to see how Counter integrates with your infrastructure
and delivers proven outcomes.
Pilot Discussion
Design a controlled pilot to validate outcomes and ROI
Technical Review
Platform walkthrough with your technology and security teams
Custom Analysis
Projected savings model based on your claims portfolio